Sales & Reservations Executive (Hong Kong based)

  • Sales
  • Hong Kong, Hong Kong

Sales & Reservations Executive (Hong Kong based)

Job description

*Please note the hours for this role are 7am-4pm*

*We do not provide sponsorship for this role*

The Company

The Plum Guide is building a marketplace of the world’s best short-term rental homes.

We are taking a systematic and obsessive approach to testing every single home on the planet, accepting only the top 1%. We do so by putting each home through The Plum Test: a gruelling hospitality exam, which uses a mix of algorithms and physical visits by hospitality experts.

We launched three years ago in London. We are now in 6 cities, we have vetted over 100,000 homes and are on track to reach over £25M in annualised sales. We are backed by an all-star cast investor group including Local Globe (TransferWise, Citymapper), Alex Chesterman (Founder of Zoopla), William Reeve (Founder of Love Film), Alex Saint and Troy Collins (Founders of Secret Escapes), Jason Goodman (Founder of Albion) and many more. 

We are launching our global rollout strategy and growing our exceptional Team.

The Mission

The mission for our MatchMakers is to match our Guests with the perfect Plum home for their stay. 

The Role

MatchMakers make the magic happen - you will handle inbound requests from our Guests. You will speak to them on the phone, on chat and by email. If you think they should stay in a hotel and not with us, then you should tell them. You will need to really understand their needs, their style and what they will love. You need to be speedy, able to multi-task and focus. 

Your targets will include:

  • Hit sales targets of 3X growth

  • Increase conversion every month 

  • Ensure Plum Guests are happy 

You will be part of a friendly, hard-working, competitive team and working in a environment that is focused on learning, improving and delivering. 

As we are growing, we are keen to add more language skills and international knowledge to the team. 

We are now looking for exceptional people who ideally have an in-depth knowledge across a selection of some of the cities we currently cover, including; London, New York and Paris.

We'd also love to connect with people who also have professional working language skills, preferably in the following; French, Italian, Spanish, German, Hebrew, Portuguese and/or Danish. Please note this is NOT a necessity for this role, but would be desirable. 

Job requirements

About You

  • Are excited about being part of a rapidly growing business.
  • Have sales or travel experience
  • Are a positive person and understand what exceptional customer service is.
  • Availability to work full-time across a varied schedule on a permanent contract
  • Speak English fluently/to a professional working standard.
  • Have great city knowledge of London and are well travelled!

We are open to people of all backgrounds so if you're unsure please do apply.